Date of Graduation
Doctor of Philosophy in Business Administration (PhD)
Timothy Paul Cronan
Second Committee Member
Third Committee Member
competition, coordination, game, gameful information system, gamification, play
Play and games shape, and are shaped by, culture. They represent an integral and ubiquitous component of humanity. Technological advances are blurring the lines between work and play, and their increasing convergence requires deeper understanding. Organizations seek to harness the motivational power of games to improve instrumental outcomes but face numerous challenges in doing so. Extant theory struggles to inform practice on the use of gameful experiences to achieve practical goals. This dissertation presents three essays that explore the domain of gameful information systems (IS), defined as IS that are designed or perceived to afford or support user experiences similar to those associated with play or games. Essay 1 develops a theoretical classification of gameful IS and then refines it using field interviews and text mining. Essay 2 develops a process theory of online competition and tests it using a longitudinal field study in the context of a gamified online analytics community. Essay 3 develops a theory of emotion, cognition, and coordination in the context of a competitive business simulation to examine how these team processes can affect important team outcomes. Overall, this dissertation offers the IS literature foundational theory focused on processes and player experiences through IS in the important interface between work and play.
Mullins, J. K. (2019). Getting Serious about Games: A Study of Work and Play through Information Systems. Graduate Theses and Dissertations Retrieved from https://scholarworks.uark.edu/etd/3494