Date of Graduation
5-2022
Document Type
Thesis
Degree Name
Bachelor of Science in Nursing
Degree Level
Undergraduate
Department
Nursing
Advisor/Mentor
Ballentine, Hope
Committee Member/Reader
Zayas, Fernanda
Abstract
Communication in health care is vital for the successful care of patients and their outcomes while they are hospitalized. Healthcare workers are responsible for communicating patient information whether it is between change of shifts or reporting to a patient’s provider. It is important that this information is communicated effectively. This review evaluates how nurses communicate in shift- report and how this affects patient outcomes and civility between nursing units and teams. Overall, bedside shift reports promoted the best patient outcomes and increased teamwork on hospital units.
Keywords
shift report, bedside, nursing, communication, patient outcomes, civility
Citation
Denney, L. (2022). Civility and Communication Interventions to Improve Patient Outcomes. The Eleanor Mann School of Nursing Undergraduate Honors Theses Retrieved from https://scholarworks.uark.edu/nursuht/180
Included in
Critical Care Nursing Commons, Interprofessional Education Commons, Nursing Administration Commons, Other Nursing Commons, Patient Safety Commons, Quality Improvement Commons