Civility and Communication Interventions to Improve Patient Outcomes

Author

Lane Denney, University of Arkansas, FayettevilleFollow

Date of Graduation

5-2022

Document Type

Thesis

Degree Name

Bachelor of Science in Nursing

Degree Level

Undergraduate

Department

Nursing

Advisor/Mentor

Ballentine, Hope

Committee Member

Zayas, Fernanda

Abstract

Communication in health care is vital for the successful care of patients and their outcomes while they are hospitalized. Healthcare workers are responsible for communicating patient information whether it is between change of shifts or reporting to a patient’s provider. It is important that this information is communicated effectively. This review evaluates how nurses communicate in shift- report and how this affects patient outcomes and civility between nursing units and teams. Overall, bedside shift reports promoted the best patient outcomes and increased teamwork on hospital units.

Keywords

shift report; bedside; nursing; communication; patient outcomes; civility

Citation

Denney, L. (2022). Civility and Communication Interventions to Improve Patient Outcomes. The Eleanor Mann School of Nursing Undergraduate Honors Theses Retrieved from https://scholarworks.uark.edu/nursuht/180