Date of Graduation


Document Type


Degree Name

Bachelor of Science in Industrial Engineering


Industrial Engineering


Phlebotomy lab inefficiencies commonly produce numerous grievances: 1) from patients and healthcare providers for lengthy wait times; and 2) from healthcare administrators for excessive unnecessary costs. These time and cost issues ordinarily occur due to one or more of the following causes: 1) the lab is understaffed; 2) staff duties are not effectively coordinated, 3) insufficient resources are available, or 4) inefficient flow processes for ordered (and re-ordered additional) tests and specimen collection. These factors can cause increased patient wait time to unacceptable levels. We examine current phlebotomy lab practices at a local facility and propose methodologies to improve quality, productivity, and effectiveness within the lab to ultimately reduce patient wait time and facility costs.