Date of Graduation
5-2022
Document Type
Thesis
Degree Name
Bachelor of Science in Business Administration
Degree Level
Undergraduate
Department
Management
Advisor/Mentor
Way, Kelly
Abstract
Exacerbated by a global pandemic, mental health challenges within hospitality professionals are an area of growing prevalence and concern for the industry. Historically unaddressed, these issues are continuing to impact the morale of essential talent which is promoting a culture of turnover that defines the industry today. Aside from the direct costs incurred by voluntary employee termination, the indirect costs to workplace culture and guest satisfaction have furthered the overall financial impact of a largely untreated problem. The objective of this research is to provide evidence of declining mental health in the hospitality industry while illuminating the key contributors to such decline within the workplace and evaluating the receptivity to a series of presented initiatives that hospitality companies can use to address the challenge.
Keywords
hospitality; workplace culture; mental health; turnover
Citation
Izell, C. (2022). Addressing Mental Health of Hospitality Employees: An Exploratory Study. Management Undergraduate Honors Theses Retrieved from https://scholarworks.uark.edu/mgmtuht/19
Included in
Business Analytics Commons, Industrial and Organizational Psychology Commons, Performance Management Commons
