Quality management, operations management, industrial engineering, leadership
MSOM Lunch and Learn Webinar Series
Quality is everywhere, and is so critical to your success. This webinar will use Toyota’s 14 Principles as the springboard to discuss teach points from my Quality Management class. The title mentions a few companies where good practices or challenging activities provide a road map to success or failure. Rest assured there are many more. Burgin uses stories and experiences from class to illustrate quality concepts.
Burgin, J. (2016). Wells Fargo, Samsung and SpaceX: The Dos and Don’ts of Today’s Quality Environment. Operations Management Presentations. Retrieved from https://scholarworks.uark.edu/opmapub/25